FAQ
1) Which liquids are safe for my Anti Stain Shirt or T-Shirt?
Most organic liquids, such as tea, coffee, and cold drinks, will not stain your Anti Stain Shirt or T-Shirt.
2) How long will the Anti Stain, Anti Odor & Water Repellent features last?
These features will gradually diminish over time due to aging and repeated washing of the garment.
3) What is the delivery timeline after placing an order?
We aim to ship your order on the same day or the next working day via premium logistics carriers. Delivery times vary based on your PIN code and its distance from Bangalore. The fastest delivery could be within 1 day, and the maximum time for delivery is typically 7 days.
4) Can I cancel my order?
Orders are usually shipped out within 1-2 business days. You can cancel your order only if it hasn’t been shipped yet. To cancel, send a request via WhatsApp at 9632930392, including your Order ID, within 2 hours of placing your order. If the order hasn’t been shipped, we will cancel it and refund your payment. If the order has been shipped, you can return it according to our Return Policy. You will be responsible for the actual courier charges, not exceeding Rs. 300 per garment.
5) How can I return my garment?
At EL Noreste, we prioritize customer satisfaction. If you are not completely happy with your purchase, we offer a simple, hassle-free return process, detailed on our Returns & Exchange page.
6) How long does it take to receive a refund?
Once the returned garment is received and inspected at our warehouse, we will process the refund immediately. The total refund process may take 9-15 days, depending on the payment provider. For more information, please refer to our Returns & Exchange page.
7) How will my refund be processed?
For prepaid orders, the refund will be returned to the original payment method. For Cash on Delivery (COD) orders, we will transfer the refund to your bank account or via UPI. Our Customer Relationship Manager will contact you to collect the necessary details.
8) How many times can I exchange my garment?
You can exchange your garment only once.